Customer Care Representative @Construction Supply House.
Customer Care Representative
Part-time @Construction Supply House.
📍 Berthoud, CO
✏️ 1 day ago
Description
At The Construction Supply House, we are a trusted online supplier of top-quality building and construction materials. Our mission is to provide contractors, builders, and DIY enthusiasts with exceptional products and outstanding customer support. As we continue to grow, we're seeking a dedicated Remote Customer Care Representative to help us deliver the best possible experience to our customers.
Position Overview
The Remote Customer Care Representative will be the first point of contact for our customers, providing friendly, knowledgeable, and efficient support via phone, email, and chat. This role is ideal for someone who enjoys helping others, solving problems, and working in a fast-paced environment - all from the comfort of home.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and live chat.
Provide detailed product information and assist customers with orders, returns, and account questions.
Resolve customer issues efficiently and escalate complex cases when necessary.
Collaborate with internal teams (sales, logistics, and warehouse) to ensure smooth order fulfillment.
Maintain accurate records of customer interactions in our CRM system.
Identify recurring customer concerns and suggest process improvements.
Represent The Construction Supply House brand with professionalism and care in every interaction.
Qualifications & Skills
Minimum 1-2 years of customer service or support experience (preferably remote).
Excellent written and verbal communication skills.
Strong problem-solving and multitasking abilities.
Comfortable using CRM tools, email platforms, and live chat systems.
Basic knowledge of construction materials or e-commerce is a plus (training provided).
Reliable internet connection and a quiet workspace for remote work.
Positive, patient, and professional attitude at all times.
Position Overview
The Remote Customer Care Representative will be the first point of contact for our customers, providing friendly, knowledgeable, and efficient support via phone, email, and chat. This role is ideal for someone who enjoys helping others, solving problems, and working in a fast-paced environment - all from the comfort of home.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and live chat.
Provide detailed product information and assist customers with orders, returns, and account questions.
Resolve customer issues efficiently and escalate complex cases when necessary.
Collaborate with internal teams (sales, logistics, and warehouse) to ensure smooth order fulfillment.
Maintain accurate records of customer interactions in our CRM system.
Identify recurring customer concerns and suggest process improvements.
Represent The Construction Supply House brand with professionalism and care in every interaction.
Qualifications & Skills
Minimum 1-2 years of customer service or support experience (preferably remote).
Excellent written and verbal communication skills.
Strong problem-solving and multitasking abilities.
Comfortable using CRM tools, email platforms, and live chat systems.
Basic knowledge of construction materials or e-commerce is a plus (training provided).
Reliable internet connection and a quiet workspace for remote work.
Positive, patient, and professional attitude at all times.
Ready to apply? ⤵
Customer Care Representative
Part-time @Construction Supply House.