Admin. Assistant for Behavioral Health Private Practice @Mary Beth Rowse

Job Overview
We are seeking two part-time Secretaries/Administrative Assistants to join our mental health office. The ideal candidates will be organized, compassionate, and detail-oriented. As a part of our team, you will help create a welcoming environment for clients and support the daily operations of our office.

Key Responsibilities:
Client Services
Greet clients warmly and ensure a professional, calming environment.
Assist clients with check-in, intake forms, and general inquiries.
Provide appointment reminders, handle cancellations, and manage follow-up communications.
Maintain confidentiality and adhere to HIPAA guidelines at all times.

Scheduling & Communication
Answer phone calls, respond to emails, and manage office communication.
Schedule, confirm, and adjust client appointments for multiple clinicians.
Maintain accurate client records and documentation in an organized manner.

Billing & Insurance Support
Verify client insurance information and assist with insurance-related questions.
Process payments, issue receipts, and follow up on any outstanding balances.
Assist in submitting insurance claims and tracking claim statuses.

Administrative & Office Duties
Maintain both electronic and paper filing systems for client records and office documents.
Prepare forms, letters, and office documentation as required.
Monitor and order office supplies when necessary.
Ensure the waiting room and office areas remain clean, organized, and comfortable.
Support clinicians with administrative tasks such as referrals and documentation.

Qualifications
Prior experience in an administrative or front-desk role preferred (preferably in healthcare or mental health).
Strong organizational skills and ability to prioritize tasks effectively.
Excellent communication skills, both verbal and written.
Proficient in office software, scheduling systems, and electronic health records.