Customer Service Representative @Sea Soft Container Solutions

We are seeking a professional, customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support by responding to inquiries, resolving issues efficiently, and ensuring a positive customer experience. Strong communication skills, problem-solving abilities, and a commitment to customer satisfaction are essential for success in this role.

Key Responsibilities
Respond promptly to customer inquiries via phone, email, live chat, and social media.
Assist customers with product information, pricing, orders, payments, shipping, and delivery updates.
Resolve customer complaints professionally and escalate complex issues when necessary.
Maintain accurate customer records and document all interactions in the company's CRM system.
Process orders, refunds, exchanges, and service requests in accordance with company policies.
Follow up with customers to ensure complete satisfaction and timely resolution of issues.
Collaborate with sales, logistics, and other departments to provide accurate information and support.
Meet individual and team performance targets, including response times and customer satisfaction goals.
Stay up to date with company products, services, promotions, and policies.
Identify opportunities to improve customer service processes and contribute to team success.

Qualifications
High school diploma or equivalent; college degree preferred.
Previous experience in customer service, call center, retail, or administrative support is an advantage.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Proficiency in Microsoft Office and customer relationship management (CRM) software.
Ability to multitask and manage time effectively in a fast-paced environment.
Professional attitude with a strong commitment to customer satisfaction.

Preferred Skills
Experience using CRM platforms such as Salesforce, HubSpot, or Zendesk.
Strong organizational and data entry skills.
Ability to remain calm and professional under pressure.
Attention to detail and accuracy.
Team-oriented mindset with the ability to work independently when needed.
Working Conditions
Full-time or part-time positions available.
Remote, hybrid, or office-based opportunities depending on business needs.
Flexible schedule, including occasional evenings or weekends if required.

Benefits
Competitive salary.
Paid training and career development opportunities.
Paid vacation and holidays.
Health, dental, and vision benefits (where applicable).
Employee recognition and performance incentives.
Opportunities for career advancement within the company.