Technical Customer Support Representative @MATRIX METALS LLC

*Metallurgy engineering background required*

Support Technical Executive/Customer Support Manager with the following:

1. Process orders from customers and maintain communications with order acknowledgements and other information they may need on the status of order for good customer relations.
2. Place orders with the appropriate vendor and maintain communication on the status so that customers can be kept up to date on their order.
3. Coordinate logistics and transportation for the timely delivery of customer orders.
4. Coordinate other vendors who may be involved in completing the order such as independent machine shops so on time delivery is achieved.
5. Responsible for pricing accuracy to the customer as well as the vendor so that company profit goals are achieved.

Additional duties that may be required:
1. Support KAMs by providing reports for their customers & following up.
2. Support Sales agents.
3. Follow up on new customer process & support to ensure success.
4. Follow up closely with KAMs & support to get the price increase effected for all the targeted customers.
5. Weekly report and follow up for updating the NPDs & bulk order conversion.
6. Follow up with CSR, KAM's & SMM team to have reduced inventory at MMNA warehouse

JOB REQUIREMENTS
1. SAP experience is required.
2. Skilled in the use of Microsoft Office products, especially Excel
3. PowerBi skills are a plus
4. Strong analytical skills a must.
5. Strong communication and time management required.
6. Ability to build a strong rapport with customers.
7. Organization and efficiency working with others a must.
8. Should be willing to take initiative
9. Bilingual in the Spanish language to facilitate communication with our Mexican vendors. Beneficial, but not a requirement.