Remote Customer Support / Chat Agent @Clearpath Counseling and Consulting

Clearpath Counseling and Consulting is seeking a compassionate, reliable, and detail-oriented Remote Customer Support / Chat Agent to assist clients through online chat and digital communication channels. This role focuses on providing timely, professional support while maintaining confidentiality and delivering a positive client experience.

Key Responsibilities:

Respond to client inquiries via chat, email, or messaging platforms in a timely and professional manner

Provide accurate information about services, scheduling, and general support needs

Assist clients with basic troubleshooting and account-related questions

Document interactions clearly and accurately in internal systems

Maintain confidentiality of all client and company information

Escalate complex or sensitive issues to the appropriate team members

Follow company guidelines and communication standards

Qualifications:

High school diploma or equivalent

Previous customer support or chat-based support experience preferred

Strong written communication and typing skills

Excellent attention to detail and problem-solving abilities

Ability to work independently in a remote environment

Professional, empathetic, and client-focused attitude

Reliable internet connection and ability to meet scheduled work hours

Work Environment:

Fully remote position

Supportive, professional, and mission-driven counseling and consulting organization

Why Join Clearpath Counseling and Consulting:

Opportunity to support meaningful mental health and consulting services

Flexible remote work environment

Collaborative and respectful team culture

Ongoing training and growth opportunities