Helpdesk Technician @ATTERX BIOTHERAPEUTICS

We are seeking a skilled and customer-focused Help Desk Technician to provide technical support for our employees and systems. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience supporting end users in a professional environment. This role is critical to ensuring smooth day-to-day IT operations and minimizing downtime.

Key Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network-related issues
- Respond to help desk tickets, emails, and calls in a timely and professional manner
- Diagnose, troubleshoot, and resolve issues related to:
- Windows and macOS operating systems
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Printers, scanners, and peripheral devices
- VPN, Wi-Fi, and basic network connectivity
- Escalate complex technical issues to higher-level IT staff when necessary
- Set up, configure, and deploy workstations, laptops, and mobile devices
- Maintain accurate documentation of issues, solutions, and system changes
- Assist with onboarding and offboarding of employees (account setup, equipment provisioning)
- Ensure compliance with company IT policies and security standards
- Provide clear, non-technical explanations to users when needed

Required Qualifications
- Proven experience as a Help Desk Technician or IT Support Specialist
- Strong knowledge of Windows and macOS operating systems
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshdesk)
- Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP)
- Excellent verbal and written communication skills
- Strong problem-solving and time-management abilities
- Ability to work independently and handle multiple support requests

Preferred Qualifications
- Associate's or Bachelor's degree in IT, Computer Science, or related field
- IT certifications (CompTIA A+, Network+, Microsoft, or similar)
- Experience supporting remote users and home office setups
- Familiarity with cybersecurity best practices

Compensation & Benefits
- $40/hour, commensurate with experience
- Opportunities for long-term engagement and growth
- Supportive and collaborative work environment
- Flexible schedule options (if applicable)

How to Apply

Interested candidates should submit their resume and a brief summary of relevant experience.