PT Customer Service Mail Clerk @Jack London Mail
PT Customer Service Mail Clerk
Part-time @Jack London Mail
📍 Oakland, CA
✏️ 20 hours ago
Description
Customer Service Mail Clerk
Pay Rate:
$17/hr CSM Clerk
$18/hr Lead CSM Clerk
Position Type:
Part-Time (up to 30 hours/week)
Pay Frequency:
Weekly
Position Perks:
Free Printing (up to $100)
Off all major holidays
Employee discount on supplies
Employee discount on shipping through partnered carriers
Retirement Savings Plan offered
Pay Variable:
Commission for Live Scan & Notary Services
Position Setting:
Retail & Shipping
JLM is a boutique one-stop resource for the packing, shipping, printing and other business service needs of the residents and businesses of the Bay Area.
JLM has an on-site, front-facing customer service position available for the right individual who is passionate about providing exceptional customer support. The ideal candidate must be ready and able to work in a fast-paced environment, problem solve and multi-task through periods of brisk activity and frequent interruptions.
Key Responsibilities include providing positive, friendly customer-centric service while completing the below with excellence:
Role:
Answer shipping, mailbox or other general questions.
Pack, ship items and ring up transactions independently.
Receive, sort and distribute incoming mail. Candidate will correctly route to all mailbox holders.
Apply federal and agency policies in sorting mail.
Operate point of sales register, scale and other mailroom equipment as needed.
Scan and process delivered packages.
Perform clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies.
Gather, compile, verify information, perform data entry and bill clients when necessary.
Take on other tasks as assigned.
Maintain cleanliness of store by dusting, sweeping, taking out trash, etc.
*Lead CSM Clerk will be the opener and/or the closer
You:
Be adaptable (responsibilities and business needs may evolve over time, and we are looking for candidates who are adaptable and willing to take on new challenges as they arise.)
Have excellent attention to detail and the ability to work with frequent interruptions.
Ability to follow written and verbal procedure as well as problem solve.
Aptitude to quickly become proficient in working with multiple processes, equipment, and
software applications.
Hold strong service attitude with ability to work with a diverse group of customers.
Are reliable: you have a great attendance record and show up to your scheduled shifts.
Communicate responsibly: provide advance notice (when time allows) if things don't go
as planned.
Enjoy working independently without having to be micromanaged: ask questions, take
pride in your work and find things to do without having to be asked.
Able to lift up to 50lbs
*Fluency in Spanish a plus
Business Hours:
Monday - Friday 9am to 6:30pm
Saturday 10am - 2:30pm
*hours exclude holidays
Dress Code:
While the environment is relaxed, JLM attire must be business casual. Business casual is defined as, at a minimum, a fitted t-shirt or polo shirt, fitted pant (denim or khaki (any color)) or skirt, and a comfortable non-slip shoe. Any deviation must be pre-approved by the management team.
To apply:
Email us an introduction with your resume and 3 references to: management @ jacklondonmail .com (remove spaces)
USE subject line: I'm Ready to Pick, Pack, & Ship!
*Phone calls and candidates unable to follow these instructions will not be considered.
Pay Rate:
$17/hr CSM Clerk
$18/hr Lead CSM Clerk
Position Type:
Part-Time (up to 30 hours/week)
Pay Frequency:
Weekly
Position Perks:
Free Printing (up to $100)
Off all major holidays
Employee discount on supplies
Employee discount on shipping through partnered carriers
Retirement Savings Plan offered
Pay Variable:
Commission for Live Scan & Notary Services
Position Setting:
Retail & Shipping
JLM is a boutique one-stop resource for the packing, shipping, printing and other business service needs of the residents and businesses of the Bay Area.
JLM has an on-site, front-facing customer service position available for the right individual who is passionate about providing exceptional customer support. The ideal candidate must be ready and able to work in a fast-paced environment, problem solve and multi-task through periods of brisk activity and frequent interruptions.
Key Responsibilities include providing positive, friendly customer-centric service while completing the below with excellence:
Role:
Answer shipping, mailbox or other general questions.
Pack, ship items and ring up transactions independently.
Receive, sort and distribute incoming mail. Candidate will correctly route to all mailbox holders.
Apply federal and agency policies in sorting mail.
Operate point of sales register, scale and other mailroom equipment as needed.
Scan and process delivered packages.
Perform clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies.
Gather, compile, verify information, perform data entry and bill clients when necessary.
Take on other tasks as assigned.
Maintain cleanliness of store by dusting, sweeping, taking out trash, etc.
*Lead CSM Clerk will be the opener and/or the closer
You:
Be adaptable (responsibilities and business needs may evolve over time, and we are looking for candidates who are adaptable and willing to take on new challenges as they arise.)
Have excellent attention to detail and the ability to work with frequent interruptions.
Ability to follow written and verbal procedure as well as problem solve.
Aptitude to quickly become proficient in working with multiple processes, equipment, and
software applications.
Hold strong service attitude with ability to work with a diverse group of customers.
Are reliable: you have a great attendance record and show up to your scheduled shifts.
Communicate responsibly: provide advance notice (when time allows) if things don't go
as planned.
Enjoy working independently without having to be micromanaged: ask questions, take
pride in your work and find things to do without having to be asked.
Able to lift up to 50lbs
*Fluency in Spanish a plus
Business Hours:
Monday - Friday 9am to 6:30pm
Saturday 10am - 2:30pm
*hours exclude holidays
Dress Code:
While the environment is relaxed, JLM attire must be business casual. Business casual is defined as, at a minimum, a fitted t-shirt or polo shirt, fitted pant (denim or khaki (any color)) or skirt, and a comfortable non-slip shoe. Any deviation must be pre-approved by the management team.
To apply:
Email us an introduction with your resume and 3 references to: management @ jacklondonmail .com (remove spaces)
USE subject line: I'm Ready to Pick, Pack, & Ship!
*Phone calls and candidates unable to follow these instructions will not be considered.
Ready to apply? ⤵
PT Customer Service Mail Clerk
Part-time @Jack London Mail