Administrative Assistant @Wecare Durable Medical Equipment

Answer and route incoming calls, emails, and faxes in a professional and timely manner

Schedule patient appointments, coordinate deliveries/pickups, and follow up on orders

Prepare, process, and maintain patient files, including prescriptions, insurance authorizations, and medical documentation

Verify patient insurance coverage, obtain prior authorizations, and communicate coverage details to patients

Enter and update orders in the DME management system accurately and efficiently

Assist with billing processes, claims submissions, and resolving insurance-related issues

Track and manage DME inventory; coordinate with vendors for restocking and repairs

Maintain compliance with HIPAA and all applicable federal, state, and accreditation requirements

Generate and distribute daily/weekly reports for management

Support the DME team with special projects and administrative needs as assigned