Customer Service Representative @Peralta Associates and Defense
Customer Service Representative
Full-time @Peralta Associates and Defense
📍 Whittier, CA
✏️ 1 day ago
Description
We are seeking a professional and service-oriented Customer Representative to join our team. The ideal candidate will be responsible for managing client interactions, supporting internal teams, and ensuring smooth day-to-day operations. This role requires excellent communication skills, strong attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
Provide outstanding customer service via phone, email, and in person.
Respond promptly to client inquiries and resolve issues efficiently and professionally.
Maintain accurate records of customer interactions, feedback, and transactions.
Assist with reviewing and processing reports and documentation.
Create and maintain employee schedules, coordinating with operations as needed.
Track and distribute EPMS (Employee Performance Monitoring System) points.
Draft and send professional emails to clients, vendors, and internal departments.
Schedule and coordinate interviews in collaboration with HR and hiring managers.
Work closely with operations and HR teams to ensure timely communication and task execution.
Assist with other administrative and operational duties as assigned.
Qualifications:
High School Diploma or GED required; Associate's or Bachelor's degree is a plus.
Excellent written and verbal communication skills.
Strong organizational and time-management abilities.
Proficiency in Microsoft Office (Word, Excel, Outlook, Sharepoint).
Ability to work independently and collaboratively in a team environment.
Professional demeanor and problem-solving attitude.
What We Offer:
Competitive hourly wage or salary
Paid holidays and sick leave
On-the-job training and career development opportunities
Supportive and inclusive team environment
Opportunities for advancement within a growing company
Equal Opportunity Employer
We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, or protected veteran status.
Key Responsibilities:
Provide outstanding customer service via phone, email, and in person.
Respond promptly to client inquiries and resolve issues efficiently and professionally.
Maintain accurate records of customer interactions, feedback, and transactions.
Assist with reviewing and processing reports and documentation.
Create and maintain employee schedules, coordinating with operations as needed.
Track and distribute EPMS (Employee Performance Monitoring System) points.
Draft and send professional emails to clients, vendors, and internal departments.
Schedule and coordinate interviews in collaboration with HR and hiring managers.
Work closely with operations and HR teams to ensure timely communication and task execution.
Assist with other administrative and operational duties as assigned.
Qualifications:
High School Diploma or GED required; Associate's or Bachelor's degree is a plus.
Excellent written and verbal communication skills.
Strong organizational and time-management abilities.
Proficiency in Microsoft Office (Word, Excel, Outlook, Sharepoint).
Ability to work independently and collaboratively in a team environment.
Professional demeanor and problem-solving attitude.
What We Offer:
Competitive hourly wage or salary
Paid holidays and sick leave
On-the-job training and career development opportunities
Supportive and inclusive team environment
Opportunities for advancement within a growing company
Equal Opportunity Employer
We are an equal opportunity employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, or protected veteran status.
Ready to apply? ⤵
Customer Service Representative
Full-time @Peralta Associates and Defense