Automotive Service Advisor (Secondary Service Writer) @American Five Star Auto Repair & Tr

American Five Star Auto Repair & Transmission

2070 E. Apache Blvd., Suite 101 - Tempe, AZ 85281

Join One of Tempe's Most Trusted Independent Repair Shops

American Five Star Auto Repair & Transmission has proudly served the Tempe community since 1993. As a family-owned and operated business, we've built our reputation on honesty, quality workmanship, and exceptional customer service.

Due to our continued growth, we are looking to add a Secondary Service Advisor to support our Lead Service Advisor and help deliver an outstanding customer experience. This is an excellent opportunity for someone looking to grow into a full-time Service Advisor role while learning our proven processes and working alongside an experienced team.

Position Overview

As our Secondary Service Advisor, you'll play a key role in keeping our service department running smoothly. You'll assist the Lead Service Advisor with customer communication, appointment scheduling, estimate preparation, vehicle check-ins, follow-up calls, parts coordination, and administrative responsibilities. As your experience grows, you'll take on increased responsibility and become an essential member of our service team.

Daily Responsibilities
Assist the Lead Service Advisor throughout the day
Welcome customers and perform vehicle check-in
Schedule appointments and coordinate workflow
Prepare estimates using shop management software
Communicate repair recommendations to customers
Provide repair updates and answer customer questions
Coordinate with technicians and parts vendors
Review completed repairs with customers
Process payments and maintain accurate records
Follow American Five Star's VVRP process and service procedures
Help maintain exceptional customer satisfaction
Support daily front office operations
Qualifications
Automotive experience preferred
Service Advisor or Service Writer experience is a plus
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Mechanical knowledge or willingness to learn
Comfortable using computers and estimating software
Professional appearance and positive attitude
Team player with a strong work ethic
Dependable and eager to learn
What We Offer
Competitive pay based on experience
Paid training
Ongoing coaching and mentorship
Career advancement opportunities
Family-owned, team-oriented environment
Stable, year-round work
Employee discounts
Paid holidays and vacation (based on eligibility)
Why Join American Five Star?

For more than 30 years, American Five Star Auto Repair & Transmission has built a reputation for honesty, quality repairs, and exceptional customer service. Our shop performs over $1.8 million in annual sales, providing a busy, stable workplace with plenty of opportunities to learn and grow.

If you're looking for a long-term career in the automotive industry and want to be part of a professional team that values integrity, teamwork, and customer satisfaction, we'd love to meet you.

American Five Star Auto Repair & Transmission
Serving Tempe Since 1993